User Guide
This guide covers the essential steps for managing shuttle reservations, from booking to tracking, to optimize your hotel's transportation services.
Overview
Bookengo empowers you to manage shuttle reservations effortlessly for your hotel guests. You handle schedules, process bookings, and track statuses in real time to ensure smooth transportation. Follow these sections to get started and optimize operations.
Schedules
Set up and adjust shuttle timetables quickly.
Bookings
Accept and manage guest reservations seamlessly.
Status Tracking
Monitor live updates on all shuttles.
Log in to your Bookengo dashboard at app.bookengo.com using your hotel credentials to access all features.
Managing Shuttle Schedules
Create and update shuttle schedules to match your hotel's needs. Use the dashboard to define routes, times, and capacity.
Access Schedules
Navigate to the Schedules tab in the left sidebar.
Add New Schedule
Click + New Schedule and enter details:
| Field | Example Value |
|---|---|
| Route | Airport - Grand Plaza Hotel |
| Departure | 09:00 AM |
| Capacity | 12 passengers |
| Frequency | Daily |
Publish Changes
Review and click Publish. Schedules update instantly for guests.
Handling Guest Bookings
Process incoming bookings from guests via web, app, or front desk. Confirm details and assign to available shuttles.
Review pending bookings in the Bookings section.
{
"guest": "Jane Smith",
"room": "Suite 405",
"pickup": "2024-10-15T14:00:00Z",
"destination": "Downtown Convention Center",
"seats": 2
}
| Guest | Time | Status |
|------------|------------|----------|
| Jane Smith | 2:00 PM | Pending |
Click Approve to confirm.
Scan guest QR code or enter room number to pull up bookings.
Use quick actions: Confirm, Cancel, or Reschedule.
Monitoring Reservation Status
Keep track of all active shuttles and bookings with real-time updates. Dashboards show delays, completions, and issues at a glance.
| Status | Icon | Action Needed |
|---|---|---|
| Pending | clock | Review and approve |
| In Transit | truck | Monitor GPS location |
| Completed | check | Mark as done, invoice |
| Cancelled | x | Notify guest, free seats |
Enable push notifications in Settings > Notifications for critical updates like delays {>15 minutes}.
This guide equips you to handle end-to-end shuttle management. For custom integrations, contact support@bookengo.com.
Last updated 1 day ago