Configuration and Settings
Customize Bookengo's settings to align with your hotel's specific needs, including notifications and operational preferences for better efficiency.
Overview
Configure Bookengo to match your hotel's operations, from user permissions to notification preferences and reservation workflows. Access the settings dashboard from your Bookengo account menu. Tailor these options to improve guest experiences and staff efficiency.
Account Settings
Manage users and permissions for your team.
Notifications
Set up alerts for reservations and shuttles.
Workflows
Customize reservation approval processes.
Account and User Settings
Manage your hotel's staff accounts and roles to control access to shuttle reservations.
Access Settings
Navigate to Account > Users in the dashboard.
Add User
Click Add User and enter details like name, email, and role (admin, manager, or driver).
Set Permissions
Assign permissions such as view_reservations, edit_shuttles, or manage_notifications.
Save Changes
Review and save. New users receive a welcome email.
Use role-based access to prevent drivers from editing reservation workflows.
Notification Configurations
Set up notifications to keep your team informed about new reservations, shuttle delays, or cancellations.
Enable email alerts for managers.
{
"enabled": true,
"recipients": ["manager@grandhotel.com", "ops@grandhotel.com"],
"events": ["new_reservation", "shuttle_delayed"]
}
Configure SMS for urgent driver notifications.
{
"enabled": true,
"provider": "twilio",
"phoneNumbers": ["+15551234567"],
"events": ["shuttle_ready", "guest_no_show"]
}
Use push notifications for mobile app users.
{
"enabled": true,
"events": ["reservation_confirmed", "shuttle_departing"]
}
Customizing Reservation Workflows
Adapt the reservation process to your hotel's needs, such as requiring manager approval for large groups.
Standard flow: Guest books → Auto-confirm → Assign shuttle.
Test workflow changes in a staging environment before applying to production.
These configurations ensure Bookengo fits seamlessly into your hotel operations, reducing manual work and boosting guest satisfaction. Review settings quarterly to accommodate seasonal changes.
Last updated 1 day ago